Shop Policies
 

Shop policies:                                       Last updated on 17th May 2018

 

Shipping:                                               

Processing time The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated Delivery Times Estimated delivery times are to be used as a guide only and commence from the date of despatch. Brits Love Vintage will not be held responsible for any delays caused by postal services.

Combined shipping charges for multiple purchases For multiple purchases it can be difficult to calculate the additional shipping charges accurately in advance of an order for extra items, as it is impossible to know what the additional item might be and what it weighs. If I find that the actual postage and packing costs are significantly less than you have paid, I will always make a refund. If you want to know the exact cost before buying, please message me with a list of the pieces you'd like to buy and I will gladly get a quote for you.

 

Returns & exchanges:  I gladly accept returns, exchanges and cancellations.  

 Contact me within: 14 days of delivery                                                                                Ship items back within: 21 days of delivery
Request a cancellation: before item has shipped

The following items can't be returned or exchanged                                                        Because of the nature of these items, unless they arrive damaged or defective,               I can't accept returns for:                                                                                                   Custom or personalised orders
Items on sale

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for  any loss in value.

Vintage Haberdashery and Accessories :  Vintage / antique haberdashery, textiles and accessories, by their very nature are not in pristine new condition. These lovely pieces have age and history, which for many is part of their appeal and charm; with that comes inevitable wear and tear. Even unused 'new/old stock' may have marks from years in storage. I will always describe any significant marks, damage or imperfection as well as I can, please read the description carefully before buying.

If you are looking for something that looks new and pristine antique or vintage items may not be right for you.

 

Questions about your order?  Please contact me if you have any problems with your order

Privacy Policy 

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Tsohost / MrSite.com or its related sites and services. 

By purchasing from Brits Love Vintage you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Tsohost / MrSite or any third party services you access through Tsohost / MrSite. You can reference the Tsohost / MrSite Privacy Policy to learn more about its privacy practices. 

1. Personal information.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Tsohost / MrSite to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), or if you contact me directly. 

2. Legal bases to collect, use, and share personal information

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

2) Compliance with the Square Space Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Square Space Seller Policy and Terms of Use. 

3. The third parties with whom I share personal information

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: I share information with Square Space as necessary to provide you my services and comply with my obligations under both the Square Space Seller Policy and Square Space Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. 

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce my agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property, and safety of my customers, or others.

4. The length of time I keep personal information

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. 

5. If transferring personal information outside of Europe, how the transfer will be handled

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Buyers’ rights regarding the use of personal information and  contact details

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

·Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jackie Moulla, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Jackie@britslovevintage.com. Alternately, you may mail me at: Jackie Moulla, Brits Love Vintage, 64, Earlswood Street, Greenwich SE10 9ES

To delete personal information held by Square Space may contact SquareSpace .com/help for assistance.

Friendly disclaimer: This information is for educational and informational purposes only. The content should not be construed as legal advice. It is not intended to create, and receipt of it does not constitute, a lawyer-client relationship. The author and Square Space disclaim all responsibility for any and all losses, damages, or causes of action that may arise or be connected with the use of these materials. Please consult a licensed lawyer in your area with specific legal questions or concerns.